Are you sure that you haven’t got a BT socket somewhere in your property? Phone and fibre extra is delivered to this socket. I can’t book an engineer online as it says I need to have had an online check first. Click on. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. Choose Settings. an English call centre. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. > Network. Go to solution. tvtimes Posts: 9,276. > Network. All field engineer apprentices work towards a Level 2. Re: Engineer left me with 360 AND V6. Security matters. FYI that I do not work for NOW, just a NOW customer trying to help. No, should bi in an omnibus. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. Networking and WiFi. Once logged in, scroll down to Orders & appointments then click on View your orders. I discussed this at length with the engineer when he visited and specifically asked if there was anything external that could be affecting my signal and he advised that there was not. I had scheduled someone to arrive at 4 p. DTully. The brown box outside is all broken, please see the photo. Options. I. My date for the service to start is December 24th. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. See all Test Engineer salaries to learn how this stacks up in the market. When I try to make an account online, it says 'opps we've run into a problem'. If though, you don't call us to physically disconnect the landline from your contract/package, you'll continue to be charged for the landline (even if it doesn't work) so this is something to bear in mind as. Broadband Fibre broadband & phone. Average salaries for Virgin Media Software Engineer: $116,902. We would like to show you a description here but the site won’t allow us. build flat I needed Vodafone to send an engineer out. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. A master socket is the main socket for the phone line in your home, not an extension socket. Have been through all the processes. I am a new customer and an engineer is supposed to come today between 8am - 1pm but no one came. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. Tudor. virgin unit (PLASTIC CASE) fitted outside of the house is falling apart and has water inside the download speed hardwire check is varying between 40 and 55 Mbps max ,should be around 100 plus. Welcome to the community and thanks for taking the time to post here on the forums. The engineer then turns up for their appointment and can't doing anything as the external work has not been done. V6. Jowa21. Hi. Engineer no show and no contact. Despite all of this, so far today: - Between 7:20-7:40am - 7x disconnects. 08-02-2023 01:51 PM. Networking and WiFi. Hi there @Liamnew1, welcome to our forum and welcome to Virgin, we are happy to have you. Excellent news , thanks for the update and we're pleased this has now been sorted for you. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. 1: A signal issue with the in-built Freeview terrestrial tech. On the day of activation, connect your new router to the master phone socket. £25 standard fee for the work. At about 3pm Tuesday I received a notification from the My Virgin Media app informing me "Great news, the network. Over 12 months from my order. They told me an engineer would visit on Thursday 2nd. We would like to show you a description here but the site won’t allow us. An engineer did turn up thanks and replaced the box so all is good now - VM need to improve their communications between different departments to ensure a better customer experience, I wouldn’t have minded the engineer not turning up if that had been relayed to me when the decision was made that nobody could be assigned to my fault, I received text messages up to and including the. No contact. We would like to show you a description here but the site won’t allow us. Tudor. But I’ve chosen Now Broadband for my tenancy. Could I please change my Engineer . Up to speed 159 Views Message 2 of 3 Flag for a moderator. Hi @nickygalea, We have a dedicated page on our Community Forums along with a page with more details on our website for further information, but essentially what the switchover means is that your landline service will instead operate via your broadband router using. Eh, that's exactly why I left Virgin media. I have booked you in for the next available appointment. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. He stated that someone else will come the following week. Follow these steps to install your virgin Media Broadband, TV and Phone service. , a Virgin engineer was scheduled (Thursday 12th Jan). I called the helpline and after 30 minutes of frustrating conversation where I had to repeat myself about 4 times on the same points to explain what was wrong the lady reassured me that there would be an engineer booked for me an. This. Hello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. Stayed home from work, engineer didn't turn up, phoned up and they just said the engineer might be late but they have no idea when they. eg 2landline help and support page tells you to follow the step by step instructions; there are no step by step instructions. Thanks for coming back to via private message to confirm your information. During the hub 5 installation process the virgin media engineer stated that the virgin media wifi cable lines werent even on their system and that they weren't working properly as even had problem setting it up. Wifi not working after engineer visit. When you've picked the date and time you want, click Next. Networking and WiFi. She told me they had but offered no apology for their lateness. I am waiting for the engineer to also calibrate signal levels as the last engineer replaced the cable from my house to the main cab to a thinker RJ11 from a. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. An engineer visited my home today to move router and tivo box. 22 but did not appear. [Deleted User] Posts: 2,879. The start up menu didn’t. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. Some kind of appointments will not be able to be changed due to the type of appointment they are for. You can wait here for a staff member to take your details and make a new appointment, or phone in to customer service to book again. - Between 17:10-18:30 - 16x disconnects. This is now the second time that Virgin Media have failed to turn up to install my broadband and absolutely no comms at all, they just didnt show up after i waited indoors for 6 hours. We had internet problems over the weekend. . 0 Kudos. 17-08-2022 15:17 - edited 17-08-2022 15:37. build flat I needed Vodafone to send an engineer out. Megan_L. I appreciate what you've said as we're always looking at ways to be better. My Virgin Media App. Hi I hope you can help. Stream from Virgin Media. Isn’t it ridiculous that I have had my Virgin Media broadband for close to 2 weeks now and the company haven’t been able to send an engineer to me to install the VM socket for me. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. However on the third attemp it failed to reboot- Have unplugged and reset- nothing-. I turned up on time, informed the receptionist who I was being intervied by and waited in reception. Hello kaneledis. screw the master socket back to the wall. Patiently looking forward to a FTTP choice in my area. My question is. But if the socket is there and you have the router, it should be straight forward to set up yourself. jpeg1. Options. Forum Member. This happned to me today. @Smeags wrote: Hi. Also, my order with Plusnet is "Unlimited Fibre Extra". Hi Chez2681. TiVo. Saw a Virgin engineer - 5396795. I called at 12. Yes the situation is a bit messy and confused. 12. I received the router and TV box through the post about a week ago. . matt. I’ve tried to book an engineer through the phone number provided multiple times but haven’t had any luck/spoken to a human. 3 weeks ago. We would like to show you a description here but the site won’t allow us. Prior to this an appointment was made by Nige. Joining in. 3. Joining in. deleted (deleted) Fri 17-Dec-21 13:30:06: Re: Joined talktalk fiber 65 engineer hasn't turned up. Options. My account; My bills; My apps; Upgrades; Service status;. Re: Engineer keeps not showing up. I need an engineer to move the Virgin hub to a different part of the house as part of setting up a mesh system. Jowa21. Next. Still no option to book an Engineer. We would like to show you a description here but the site won’t allow us. Does virgin media have a system in place to alert them that an engineer failed to turn up at a job? Monday 29th between 4pm and 7pm was when the engineer should have turned up. Engineers fails to turn up in My Virgin Media App yesterday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Engineer not turned up. 83 per day if we don’t install your services on the promised day until installation’s completed. Previously with NTL, Virgin Net, Cabletel, Cable Online. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. m. Options. Gaming Support. Hi @MurphynBrown. I have read some quite troubling threads on the forum of people seemingly being fobbed off with delay after delay. QuickStart, set up and connections. Phone. Click the lower link (Share Live Graph) then click generate. Broadband & phone. (This. on 09-02-2023 18:55. We would like to show you a description here but the site won’t allow us. 08-02-2023 01:51 PM. Click Reschedule. @Anonymous User. A VM person will respond in a day or two. 95 setup cost depending on the package. Virgin Mobile. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been informed wasn't completed) was not done and was given a timetable of 4 to 5. I’ve called customer - 5221667. We would like to show you a description here but the site won’t allow us. By calling 0800 064 3777. Volt. -----I've tried using WhatsApp to make contact, but haven't yet got passed the bot. I will pop you over a private message - as I need to confirm some details. Virgin Media O2 invests heavily in this scheme, with each apprentice receiving training and support worth up to £7,000 throughout their programme. With regard to the landline, I have followed all of the help guidance, used two other phones, rebooted etc and there is still no ringtone. My internet was supposed to have been live on Tuesday, no engineer required. He also denied virgin use Kier. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Engineer booked from 1pm to 6pm to run cable to another room. I happened to notice evidence of at least some IPv6 back in. You can find confirmation of the visit via your online account. It ended with an engineer visit and repair. Please look out for the purple envelope in the top right of your screen. VM will not dispatch any technicians while an area fault exists. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Options. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. . Virgin Media will charge you £10. on 16-10-2022 19:44. I will be able to get this set up for you. Virgin Mobile. Engineer not turned up. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Broadband. You can book a technician either by phoning customer support, or waiting for staff to reply here. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. They will just waste your time. Cable installation. In response to Anonymous User's comment. I've wasted hours and hours over the past few months on the phone to Virgin and still nothing has happened. Current VM broadband only customer. many help would be greatly appreciated thanks. The new fibre phone line is designed to work with the same phones as the old copper line. We would like to show you a description here but the site won’t allow us. We’ve just moved into our house and it already had a Virgin media connection. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Joining in. They told me an engineer would visit. No texts have arrived, I did check on my third attempt that they had my mobile number correct. Openreach engineer has twice failed to turn up - considering cancelling my contract. During their attempt to drill a hole in an illogical location, they managed to get pen and dirt marks all over the wall which do not come off— not to mention the hole of the failed drill attempt. You can be confident that we will do everything we can to ensure that it is put right. Thanks for posting and welcome to the community. Neighbours have virgin installed and said it was a painful experience to get them to understand. Home Phone. Options. When you place your order, we'll let you know. With this I've created an internet monitoring script to detect when my PC losses internet connectivity. on 25-11-2022 16:07. 0 Kudos. Plug into the Virgin Media wall socket. virgin unit (PLASTIC CASE) fitted outside of the house is falling apart and has water inside the download speed hardwire check is varying between 40 and 55 Mbps max ,should be around 100 plus. They told me an engineer would visit. To order an adapter, simply click Ready to switch in the. So he came and tested the speed and then said he would change the modem from a SB5100 installed a few months ago. When I turn my TV on the remotes don't work but also the channels on the V Box race through from say 101 to 112. Options. Options. 0 Kudos. Sounds like you need a manned engineer install rather than self-serve. on 25-08-2023 00:41. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. I'm trying to contact the salesman who I previously talked to but he is not returning my calls. Once he finished doing that, he then left advising me to restart my router and the Internet should be back up and running. Chris. 1 ACCEPTED SOLUTION. Many thanks,A Virgin media engineer was sent to my flat on Thursday the 7th of September and he installed my Virgin media package,which consisted of Virgin TV and broadband. Thanks for your post on our Community Forums @Dazza4481, and a very warm welcome to you! Sorry to hear of the issues you're experiencing with the services. I've read these forums, and tried performing a reset of my hub twice and I have tried uninstalling and reinstalling the Virgin Media Connect app from my. . But if the socket is there and you have the router, it should be straight forward to set up yourself. How do I book an engineer. Calling up they say they can't tell us when they'll arrive and to make an account online. Fri 17 Nov 2023 02. When I try to make an account online, it says 'opps we've run into a problem'. I've checked the volume, done all the usual checks, switching on and off, checking it is in the correct portal in the modem. SpeedHello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. after 3 days an engineer turned did up, a line test and the service started working, 10 minutes later a different engineer turned and we told him it was working and so he went home. The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied. Forum Member. How to restart your equipment properly. 2. Bear in mind that any other provider will also be at the mercy of third-party engineers, with the exception of Virgin Media. At 8-35pm called virgin to explain and have been informed there is a fault in the area however ours is not to do with that, need to send out and engineer- as fault is in the box ok- thats fine however next appointment is. Hi all im trying to cancel an engineer appointment which was made by an engineer last week. How to restart your equipment properly. on 05-09-2023 19:56. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. @94_Hoppo wrote: Install router. Had a text saying an engineer needed to come and do some cabling from the box in the street to the front of my house, with a link for live chat. . • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. If you need an answer you will have to phone customer services as a VM staff member will not get to your post for 2 or 3 days. Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Jan 10, 2019. Ok so nearly two months further on. 360 Box not connecting to TV. Check your account online to see if there is any new visit shown there. Dan1983. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box. Click on any of the available dates and timeslots to reschedule your appointment. lovett wrote: ». Engineer no show. That's only partly correct. Check out the do's and don'ts, in our Community FAQs. Copy the text in the Direct Link box, beware, there may be more text than you can see. Check back here at any time for updates. I've not been given any update or have a clue with what happens next. Community FAQ Sign in. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipment hadn't been delivered to the warehouse. To view this please sign in to My Virgin Media here: My VM. TV. Options. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. They were supposed to come. 00 for a broken. Looks like lots of other people had the same problem. 04 per day from the initially agreed installation date until the service went live. Speed. He advised the home phone be left connected to the Hub. 00 but the seller said it's free, no need to pay for the engineer, So, the devices are here, but I cannot set them up. Rang to cancel my virgin contract on Monday as paying nearly £100 per month for very poor broadband/Internet experience. 3. unless you've spent the best part of a week trying. Today I logged into the website to. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. 0 Kudos. Phone. Sorry to hear your phoneline is not working. £9. 08-02-2023 01:51 PM. Here’s how much we’ll credit you for the following service issues: £9. we have now been told we can get it so re ordered it is suppose to be getting installed on the 7th feb. Check or update your contact details, and then click Next. 2. Still no wifi, no external cable connection, at the very least 7 more planned visits since my last update (including18th, 20th,21st Jan) , all aborted, some without giving any notice so I had to waste a day waiting each time for the engineer to not turn up. 08-02-2023 01:51 PM. 22 along with broadband and TV. Engineer not turned up. Fortunately I took a screenshot of the details and booking number as it is not showing up on the My Virgin Media app. I have tried all the usual solutions (turning on and off, etc). I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. Seriously thinking of leaving. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I can be working on my laptop and suddenly it disconnects and states - 5243987. Moved install date !!! in QuickStart, set up and connections an hour ago; Nightmare with address number and not activated yet. However after getting off the phone with her. Get our superfast unlimited fibre broadband. and it turned out that you couldn’t change the amount later - perhaps different if we had gone. OK, so, last night, internet went down, hub flashing green light, no internet. This was booked 3-4 weeks ago due to some workmen cutting through the cable, taking my Gig1 broadband down to ab. Options. Very Insightful Person. is this common? what can i do? are they still likelySadly not a Virgin engineer, but the last time I had a problem they promised an engineer who didnt show, but magically the broadband started working. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. Turn off the V6 at switch; then on the V6 box hold down both the power button and the + button at the same time. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. on 08-06-2023 16:51. Engineer No show. Continous cycle. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I took the day off work for installation and they haven't turned up within the specified time. No show, rang now at 645pm they said they would get back to me at 7 but didnt. At the same time I cancelled my virgin TV and broadband service. Email. Hey, Did anyone else get Virgin Media turn up at your door and. . All forum topics; Previous topic; Next topic; 2 REPLIES 2. Three recently had a 30-day 4G unlimited package for ~£20. No the hub 5 keeps flashing red then turning solid white then flashing red again. Hello, I am trying to book an engineer to do my internet as I choose șelf install, i did everything by the book but it still not working no internet anything. This was for apparently a wire that the engineer advised to buy due to them being limited on the amount of wire they can supply, over 4 years ago. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. Sorry to hear you are having issues setting up the Quickstart kit.